Shipping/Refund Policy
Shipping
Free Shipping:
- Enjoy free shipping on all orders over $25. For orders under $25, a flat rate shipping fee of $4.99 applies within the US.
Delivery Time:
- Orders typically arrive within 5 to 8 business days via USPS Ground. Our coffee is freshly roasted and shipped to ensure top quality.
Refunds
Coffee and Perishable Items
- Due to the perishable nature of coffee, we cannot accept returns.
- If there is an error with your order, it was damaged during shipping, or you're unsatisfied, please contact us within 24 hours of receipt at info@unreachedgrounds.com. We'll do our best to resolve the issue.
Merchandise and Non-Perishable Items
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Each item is custom printed just for you, which means we cannot offer exchanges or returns for incorrect sizes, colors, or change of mind. Please carefully review the size chart and product details before placing your order.
Exceptions:
- If your product arrives damaged or with a manufacturing defect, we will gladly offer a free reprint or refund. Please contact us within 30 days of delivery and provide a photo of the issue.
- If an order is returned due to an incorrect address provided by the customer, we can issue a refund for the production cost only.
How to Make a Return
- Contact us at info@unreachedgrounds.com to initiate a return request.
- If your return is approved, we will send you a return shipping label and instructions.
- Items sent back without prior return authorization will not be accepted.
Damages and Issues
Please inspect your order upon arrival and contact us immediately at info@unreachedgrounds.com if the item is defective, damaged, or incorrect. We'll investigate the issue and work towards a resolution.
Contact Us
If you have any questions about our return policy, please contact us at:
info@unreachedgrounds.com